Consumer Law – Your Protection in Relations with Businesses and Professionals

Legal Advice for an Informed and Protected Consumer

In contractual relationships with businesses and professionals, the consumer is often at a disadvantage, being induced to sign clauses that make their position within the contract objectively burdensome.

Scarano-Chiara Law Firm offers legal consultancy and assistance in all matters regulated by the **Italian Consumer Code** (Legislative Decree 206/2005), helping consumers assert their rights with competence and determination.

Our Areas of Intervention

• Consumer protection
  We assist consumers at every stage of the contractual relationship, from signing to dispute resolution, ensuring effective defense against unfair commercial practices and abusive clauses.
• Unfair contract terms
  We analyze contracts to identify clauses that create a significant imbalance to the consumer’s detriment and pursue legal action to have them declared null and void.
• Warranties on consumer goods
  We handle disputes concerning defects and flaws in purchased products, ensuring the right to repair, replacement, or price reduction.
• Consumer’s right of withdrawal
  We assist consumers in exercising their right to withdraw (cooling-off period) within the legally prescribed time limits, especially for distance or off-premises purchases.
• Reporting defects in purchased goods
  We support consumers in the timely reporting of defects and flaws to avoid losing warranty protection.
• Consumer credit
  We provide advice on financing, personal loans, and credit cards, protecting consumers from usurious rates, unfair clauses, and improper practices.

Why Choose Our Firm

• Specialist expertise in the Consumer Code and EU regulations
• Close and attentive approach to consumer needs
• Absolute transparency at every stage
• Determination in asserting your rights

Having Issues with a Purchase or Contract? Contact Us Without Obligation

Don’t let unfair clauses or defective products put you in a difficult position. We know your rights and how to enforce them.

📧 Send us an email info@studioscaranochiara.com
📞 Call us at 02-58314933 if you are in Italy, or at +39 (02) 5831-4933 if you are outside of Italy.
📅 Or book an in-person or online appointment.

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FAQ

1. What is the Consumer Code?
   It is Legislative Decree 206/2005, an Italian law that collects and organizes the rules for consumer protection in contractual relationships with professionals and businesses.
2. What are unfair contract terms?
   They are contractual clauses that, despite good faith, create a significant imbalance to the consumer’s detriment. Under the Consumer Code, they are considered null and void.
3. What are a consumer’s rights in case of a defective product?
   The consumer is entitled to repair or replacement of the product, or a price reduction or contract termination if the defect is significant.
4. How does the right of withdrawal work?
   The consumer has the right to withdraw from a contract within 14 days of receiving the product, without giving any reason (for distance or off-premises purchases).
5. What is consumer credit?
   It is the provision of financing to individuals for the purchase of goods or services, including personal loans, credit cards, and credit lines.